Order and Return/Exchange Policy
Thank you for choosing our product! To ensure the rights of every customer, we hereby explain the following return and exchange policy:
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Orders are non-cancellable : Once your order is placed, it cannot be cancelled. If you have any questions, please contact us before placing your order.
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Product Returns and Exchanges : If you receive a product with a problem, please contact us within seven days of receipt. We will handle the matter according to the specific circumstances.
To qualify for a return, your item must be in the same condition as when you received it, undamaged or unused, with tags on, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at cs@vastworld.com.hk . Please note that returns or exchanges must be sent prepaid to or brought in person to our after-sales service center.
Address: Room 911, 9/F, Block A, Kai Lik Industrial Centre, 12 Fung Yip Street, Chai Wan, Hong Kong
After-sales service hotline: +852 3520 3538
After-sales email: cs@vastworld.com.hk
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send the package. Items returned to us without prior request will not be accepted.