Privacy Policy

This Privacy Policy describes how Vast World Limited (the "Website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make purchases from the Vastworld website (the "Website") or otherwise communicate with us (collectively, the "Service"). For purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Service, whether you are a customer, Website visitor, or other individual whose information is collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on our website, update the “Last Updated” date, and take any other actions required by applicable law.

How we collect and use your personal information

In order to provide the Services, we have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Service, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Service, our rights in the Service, and the rights of our users or others.

What personal information do we collect?

The types of personal information we obtain about you depend on how you interact with our website and use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us through our Services may include:

  • Basic contact information, including your name, address, telephone number, email.
  • Order Information includes your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information includes your user name, password, and security question.
  • Purchase information, including items you viewed, placed in your shopping cart, or added to your wish list.
  • Customer support messages, including messages you choose to include in your communications with us, such as when you send a message through the Services.
  • Certain features of the Services may require you to provide us directly with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We also automatically collect certain information about your interactions with the Services ("Usage Information"). We may use cookies, pixels and similar technologies ("Cookies") to do this. Usage Information may include information about how you access and use our website and your account, including device information, browser information, information about your Internet connection, your IP address, and other information about your interactions with the Services.

 

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our website and services, such as Shopify.
  • Our payment processors collect payment information (such as bank account, credit or debit card information, billing address) to process your payments, to fulfill your orders and to provide you with the products or services you have requested, in order to perform our contract with you.
  • When you visit our websites, open or click on an email we send you, or interact with our services or advertisements, we or third parties we work with may collect certain information automatically using online tracking technologies (such as pixels, web beacons, software developer toolkits, third-party libraries, and cookies).
  • Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third parties. For more information, please see the Third Party Websites and Links section below.

How we use your personal information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating any returns and exchanges, and enabling you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, text message or postal mail, and showing you advertisements for products or services. This may include using your personal information to better customize our services and advertising on our website and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action on possible fraud, illegal or malicious activity. If you choose to use the Service and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and to improve our services. This is in our legitimate interests to respond to you, provide you with efficient services, and maintain our business relationship with you.

Cook​

Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with powering Shopify stores, please see https://www.shopify.com/legal/cookies. We use cookies to support and improve our website and Services (including remembering your actions and preferences), perform analytics and better understand how users interact with the Services (in our legitimate interest in managing, improving and optimizing the Services). We may also allow third parties and service providers to use cookies on our website to better customize our services, products, and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through browser controls. Please keep in mind that deleting or blocking cookies may have a negative impact on your user experience and may cause some services (including certain features and general functions) to not work properly or be unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).

 

How we disclose personal information

  • In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
  • With vendors or other third parties who provide services on our behalf (for example, IT administration, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide you with services and advertising [for example, we use Shopify to support personalized advertising through third-party services]. Our business and marketing partners will use your information in accordance with their own privacy statements.
  • When you instruct, request, or otherwise consent for us to disclose certain information to third parties, such as in connection with shipping products to you with your consent or through your use of a social media widget or login integration.
  • With our affiliates or other entities within our group of companies where this is necessary for our legitimate interests in running our business successfully.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Service, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out in “How we collect and use your personal information” and “How we disclose personal information” above:

category

  • Identifiers, such as basic contact details and certain order and account information
  • Commercial messages, such as order information, shopping information, and customer support messages

Recipient Category

  • Internet or other similar network activity, such as usage data Vendors and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and Marketing Partners
  • Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

The Service may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​the Service, that content will be public and accessible to anyone.

We do not control who has access to the information you choose to provide to others, and cannot ensure that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you provide publicly, nor are we responsible for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, but we have no restrictions on their use by us or by third parties. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children’s Data

These Services are not intended for children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may request that it be deleted by contacting us using the contact information listed below.

As of the effective date of this Privacy Policy, we have no actual knowledge that we have “shared” or “sold” (as those terms are defined in applicable law) the Personal Information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect and we cannot guarantee "complete security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain circumstances we may deny your request where the law permits.

  • Right of access/right to be informed. You may have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information.
  • Right to Deletion. You may have the right to request that we delete personal information we maintain about you.
  • Right to Rectification. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to portability. Under certain circumstances and certain exceptions, you may have the right to receive a copy of the personal information we hold about you and ask us to transfer it to a third party.
  • Right to Opt Out of the Sale, Sharing, or Targeted Advertising. You may have the right to direct us not to “sell” or “share” your personal information, or to opt out of processing your personal information for “targeted advertising” purposes as defined in applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information based on your location and the device and browser you use to access this website.
  • Right to limit and/or opt-out of use and disclosure of sensitive personal information. You may have the right to direct us to limit the use and/or disclosure of sensitive personal information to that which is necessary to perform a service or provide goods that a person in general would reasonably expect.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Appeals: If we refuse to process your request, you may have the right to appeal our decision. You can do this by responding directly to our denial.
  • Managing communication preferences: We may send you promotional emails, you can opt out of receiving these emails at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
  • You can exercise any of these rights by following the instructions on our website or by contacting us using the contact details provided below.
  • We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before substantively responding to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

We use Shopify's advertising services, such as Shopify Audiences, to help personalize the ads you see on third-party websites. To limit the use of your personal information by Shopify merchants who use these advertising services, please visit https://privacy.shopify.com/en .

complaint

If you have a complaint about the way we handle your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information listed below, or to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside of your country of residence, including the United States. Your personal information is also processed by our staff, third-party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authorities (as the case may be), unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at +852 3520 3538, email us at info@vastworld.com.hk or contact us at Unit 01, 26/F, Prosperity Millennium Plaza, 663 King's Road, Quarry Bay, Hong Kong Island, Hong Kong SAR.