Delivery Policy

Shipping Policy

Express delivery: SF Express ensures that your order can be delivered safely and quickly.

Delivery range: We support delivery throughout Hong Kong, some remote areas may require additional delivery time.

Delivery costs

We offer free standard delivery for orders over 1500 yuan.

For orders less than RMB 1,500, a standard delivery fee of RMB 40 will be charged.

Delivery time

Standard delivery: Estimated delivery time is 2 working days after order confirmation.

Order processing time: Orders are processed within 2 working days after payment confirmation. There may be delays during weekends and public holidays.

Other things to know

1. Delivery service in Hong Kong is applicable to commercial and residential addresses. PO boxes are not accepted.

2. Delivery service may be suspended or delayed due to weather, traffic, region or other factors, and the delivery time will be re-arranged.

3. After payment is completed, we will arrange delivery as soon as possible during office hours. After the goods are shipped, the email address filled in by the customer will receive an email from the system to inform the customer of the parcel's shipping date and tracking number.

4. Goods must be signed for upon delivery. If no one signs for the goods when they are delivered to the delivery address, the customer may request re-delivery, and the cost of arranging re-delivery will be borne by the recipient.

5. Please check the goods when receiving them. If they are damaged, please refuse to accept them or request to return them to the sender.

6. The delivery address of the goods shall be based on the address filled in by the customer. We will not be responsible for any delay or loss due to an inaccurate address provided by the customer.

7. If the items or quantity received do not match the order, please call the customer service department within 3 working days after receiving the goods. We will verify the delivery process with the logistics company. If the goods are lost or damaged during delivery by the logistics company, we will seek compensation from the logistics company. We apologize that it will be difficult to provide further cooperation for cases where we contact you after the deadline.